Mobile / Sports
These terms set out how tante77 operates this platform, what applies to your account, and where your rights sit when you access the lobby from a supported Malaysia region. Access and eligibility depend on local law; read the sections below before using your account.
Access to tante77 depends on whether your location and circumstances fall within a region where local law permits use of this platform. We do not assert legality in any jurisdiction on your behalf — that determination rests with you and applicable local law. When you create an account and fund it through your preferred wallet, whether Boost, GrabPay, Touch 'n Go eWallet, DuitNow or FPX, you confirm that you have reviewed these terms and that your access is permitted where you are. We retain the right to restrict, suspend or close accounts where access is found to be outside supported regions or where the account activity conflicts with these terms. Any transaction initiated through your wallet — including a DuitNow transfer or an FPX online banking session — is subject to the conditions set out here as well as the conditions of your payment provider. Where there is a conflict between these terms and a third-party wallet provider's terms, the more restrictive condition applies to your use of this platform. The current version of these terms is always the active version; we will note when a material change has been made, and continued use of your account after that notice is treated as acceptance.
Not every part of your experience falls under the same rule. The table below separates what this policy covers directly from what sits outside its scope, so you know exactly which questions to direct to us and which to take to a third-party provider.
Covered. Your login, account creation, wallet linkage and session activity all fall within this policy. Any restriction or suspension of access is handled under these terms, and you can raise a question through the contact paths listed in the Support section.
Partially covered. We record wallet activity against your account, but the processing of a Boost, GrabPay, Touch 'n Go eWallet, DuitNow or FPX transaction is governed by your payment provider's own terms. Disputes about processing go to the provider first; disputes about how the amount is reflected in your account wallet come to us.
Covered. Game titles available in the lobby — including content from Pragmatic Play, JDB, PlayStar and Spadegaming — are made available under our operator agreement. We are responsible for what appears in the catalog and how it is organised by category.
Not covered. External links, third-party wallet apps, device operating systems and mobile network conditions are outside our policy scope. We cannot accept responsibility for service interruptions or data handling by providers we do not operate.
You hold a set of practical rights tied to your account. You can review your transaction history at any time through the account dashboard after login — every wallet credit and debit is recorded there, including DuitNow and FPX activity. If any account detail is incorrect, you can update it through the account settings page; fields that require identity verification will prompt you to follow the steps shown there. If you believe a record is wrong or a restriction has been applied in error, you can raise that with support through the contact paths in the Support section. We review each request against the account record on file. For questions about how your data is handled, see the Trust section below — it covers retention, cookies and the contact route for data-related requests. We aim to respond to account-related questions through the available contact channels within the period shown on the contact page.
Open the account dashboard after login. Every transaction — including Boost credits, GrabPay funding and FPX transfers — is listed with a timestamp. If a figure looks wrong, note the transaction reference before contacting support.
Head to account settings and update the relevant field. Where a change triggers a verification step, follow the instructions shown on that screen. Do not attempt to edit identity fields that are locked pending review — contact support instead.
Use the contact paths in the Support section below. Include your account reference and a clear description of the question. We treat policy questions separately from general account help, so flag the nature of your request when you get in touch.
The Trust section below names the specific contact route for data-related requests. Use that channel rather than general support to ensure your request reaches the right team and is logged correctly against your account.
If a term in this policy is unclear, if you want to raise an access question, or if an account restriction has been applied and you believe it should be reviewed, these are the contact paths available to you. Choose the channel that suits the urgency of your question.
Start a live chat session from the contact page to raise an account or policy question in real time. Have your account reference ready so the support team can pull up your record immediately.
Send a written query to the support email address shown on the contact page. Email is the preferred route for formal policy questions, data requests or any matter you need documented in writing.
Log into your account dashboard to check the current status of a query already submitted. Replies and case updates are posted there, alongside your wallet and transaction records.
Your account data is stored against your registered profile and is not shared with third parties outside of what is necessary to process a payment through Boost, GrabPay, Touch 'n Go eWallet, DuitNow or FPX. We use cookies to maintain your session state and remember lobby preferences; you can adjust cookie settings through your browser. Account security is your shared responsibility — keep your login credentials private and contact support immediately if you suspect unauthorised access.
Account records, including wallet transaction history and login timestamps, are retained for the period required by applicable law in supported regions. When your account is closed, retention continues for the legally required minimum before deletion is completed.
We use session cookies and preference cookies. Session cookies keep you logged into the lobby without repeated prompts; preference cookies remember your last-used game category. You can clear or block cookies through your device browser settings at any time.
We apply standard account security practices. If you notice activity on your account that you did not initiate — whether a wallet credit, a session login or a setting change — contact support through live chat or email immediately and follow the steps shown on the account security page.
To ask how your data is stored, request a copy of records held against your account, or ask for data to be corrected, use the email support channel. Flag your message as a data request so it is routed correctly and tracked separately from general account queries.
These are the questions we see most often about how the tante77 legal terms work, what your rights are, and how to act on them. If your question is not covered here, use the contact paths in the Support section above.
Access and eligibility depend on local law and your region. If local law in your area permits use of this platform, then yes — these terms apply to your account. If you are uncertain about your eligibility, review the access conditions shown during account creation before proceeding.
If a restriction is applied, your balance is held against your account record. If the account is closed following a review, any remaining balance is handled according to the conditions set out in the account closure section of these terms, subject to applicable verification requirements.
The way those transactions are reflected in your account wallet is covered by this policy. The processing of the transaction itself — the transfer between your Boost or GrabPay app and the platform — falls under your wallet provider's own terms. Both sets of terms apply concurrently.
You can submit a data deletion request through the email support channel. Note that some data must be retained for a legally required period even after account closure. The support team will confirm what can be deleted immediately and what is subject to retention requirements when they process your request.
Open your account dashboard, locate the transaction in question and note the reference number and timestamp. Then contact support via live chat or email with those details. We cross-reference your account record against the payment provider's record to resolve the discrepancy.
Yes. When a material change is made to these terms, we post a notice in your account dashboard. The updated version becomes active at the time stated in that notice. Continuing to use your account after the effective date is treated as your acceptance of the revised terms.